Cancellation & refunds

Updated 14 October 2026

Who handles cancellations and refunds

PRIMEHAUL.AI LTD
Registered in England and Wales · Company number 17066227
61 Poole Lane, Bournemouth, England, BH11 9DY
hello@sofatosixpack.com

Your free trial

The seven-day trial does not collect a card or automatically turn into a paid subscription. If you do not upgrade, your account moves to the Free plan: two completed guided workouts per calendar week, resetting Monday, plus saved progress and basic tools.

Stop subscription renewal

Sign in, open Settings → Manage subscription, and cancel renewal in Stripe's billing portal. Follow the confirmation there and check the displayed end date. Cancellation stops future renewal; access normally continues until the end of the paid period. Deleting the app from your phone does not cancel a subscription.

Cancellation and refund requests

For an initial purchase, you may request cancellation within 14 days by emailing hello@sofatosixpack.com. We do not ask you to waive your statutory cancellation rights simply by using the app. If you are entitled to a refund, we return it to the original payment method, normally within 14 days of accepting the request. Your bank may take additional time to show it.

Renewal cancellation and refunds are separate: cancelling renewal does not automatically refund a past payment. Contact us about a mistaken charge, duplicate payment or service problem; your statutory rights, including rights relating to faulty digital content or services, remain unaffected. There is no extra 30-day money-back promise.

Simple cancellation form

You can copy this into an email: “I wish to cancel my Sofa to Six Pack purchase. Account email: ___. Purchase date: ___. Plan/order reference: ___. Name: ___. Date of request: ___.” No explanation is required for a statutory cooling-off cancellation.

Account deletion

Cancel subscription renewal before deleting your account. The app checks this to avoid leaving an ongoing payment attached to an account you can no longer access. Lifetime plans do not renew. If the portal is unavailable, contact support rather than deleting the app and assuming payments have stopped.